I posted earlier about the “Move From Hell“. The following is the email I sent to the company on Oct. 15, 2015, detailing the whole thing. I am posting it publicly since the company has as of the date of posting this, not responded to my email except with a confirmation of receipt and a promise to respond to it within 15 business days (Which would have been Nov. 5.)
Re: Sunday Oct. 4
To Whom It May Concern:
On Oct. 4th, 2015, I had a scheduled move with your company, Metropolitan Movers, for an in city move of a 1 bedroom apartment to a 2 bedroom apartment.
At the time of booking the move, I informed the person with whom I was making the booking that we had 3 large aquariums as part of the move, as well as a deep freezer. I described that our building had a loading room connected to the elevators.
I was quoted an estimate of two to four hours, but was warned that it could also take up to six hours.
Your movers arrived promptly, and got to work right away. I want to be clear that their first impression was of professionalism. They also made a point to make me aware of any existing damage right away, which I appreciated.
Despite the fact that the movers appeared professional, their actual work was completely incompetent. To begin with, they did not use their available equipment to complete the move. They carried every box with their hands rather than loading several on a dolly or flatbed, to speed up the process. When they arrived, almost the entire apartment was already packed up and ready to go, with the only exceptions being items which needed to be packed at the very last minute, such as food in the freezer.