This actually makes an excellent companion piece to our Don’t Feed the Trolls panel in the SkepchickCON track at CONvergence.
At Jay Smooth’s blog, he adds a few salient words:
One of the main reasons “Don’t Feed the Trolls” falls short as a universal pat answer is that it assumes one’s only possible goal in speaking up would be to induce a change of heart in the individuals doing the trolling. Many of the stories people have shared in response to this video illustrated how speaking up can be a net positive for your community as a whole, regardless of whether it inspires some epiphany in the trolls themselves. Gauging the usefulness of speaking out strictly by tracking whether a miraculous troll epiphany occurs is often missing the point IMO.
It’s almost like he knew the ins and outs of our specific fight! So uncanny!
Feeding the trolls almost never happens in isolation — if it’s a single person attacking you singly, you simply ignore that person and move on. But these attacks are often public, and include “pig-fucker” charges (by which I mean, charges designed to force you to rebut, rather than because they’re actually true) that the public gets to see.
Sometimes you need to counter spurious argumentation, to put that argument’s metaphorical head on a metaphorical pike to show others exactly how it fails and why you shouldn’t use those lines of argumentation in the future. It’s almost never about changing the troll’s mind, because their mind was often made up long before they ever deigned fit to visit your post; countering trolls is for the benefit of those who come afterward.