Some of the developers at Google apparently have a very limited experience with online life. The geniuses who designed Hangouts created no way to boot disruptive people out, perhaps thinking that since everybody’s supposed to use their real names, they’ll all behave like perfect angels.
But they don’t. People with apparent “real names” have started crashing Hangouts, acting like complete morons, making it impossible for the people who were there for discussion to have one.
Google worked a few inadequate solutions in. Hey, you can block people, and they can’t join future Hangouts! Very useful, Google, thanks. Especially since vandals like these rove in gangs, and will just send more people to disrupt.
Or, you can make your Hangout invitation-only! Which kills it for educators and others who want to make their Hangouts as inclusive as possible. Also, people already in the Hangout can invite others in. Guess what vandals will do?
Additionally, they’re “report this person” feature does not include an option for “because they’re a piece of shit with nothing better to do than fuck with random people.” They need to at least modify it so you can add an explanation as to why you’re reporting someone. And to avoid malicious reporting, they need to have a robust review in place – something I seriously doubt they’ve got now, based on their deficiencies in other areas.
So much for that vaunted “real name” policy keeping the rabble out. And if they try to give us that “but we’re now supporting ‘nyms, so of course there will be icky people!” shit, just remember: they aren’t yet. The names of the people who busted in and made fools of themselves during Ron’s Geology Office Hours had names that appeared real. They proudly displayed photos. A “real name” policy does nothing to police the populace. Giving people the tools to block noxious numbskulls in real time and report them adequately, with proper safeguards in place, is the only thing that will work.
We’ll see if Google ever figures that out. If not, Hangouts will quickly cease to be of use to anyone who’s interested in actually hanging out rather than making mayhem, and there will be one less reason to use G+.